Job Title: Client Support Consultant
Job Type: Full time Job
We pride ourselves on our high quality customer service to our clients through both phone and technology channels.
Are you motivated and pro-active to join a team providing support to our customers and partners?
Can you demonstrate delivery in the areas of key responsibility?
Do you have a passion for adding value to both internal and external relationships?
Cashing out existing customers’ cash passports and closing their accounts.
Providing support regarding transaction queries and system errors to our network.
Providing guidance to our network to help the sales process.
Looking after online orders and keeping track of payments made via BPAY. Including activations of cash passport cards, reloading existing accounts and the receipt of online payments made by customers.
Working in a busy team based environment.
Administrative tasks and filing of paperwork.
You will have strong customer service skills and be confident taking inbound queries both by telephone and through emails.
You will be conscious of handling highly confidential information, be able to work to a timeline and be up to date with record keeping.
written and verbal communication and attention to detail skills are a must.
Intermediate Microsoft Office skills, especially excel.
Good analytical skills
Demonstrate the ability to multi-task.
Overview
Our Cash Passport Team act as an integral part of the business, servicing our customers through the management of various card programs.We pride ourselves on our high quality customer service to our clients through both phone and technology channels.
Are you motivated and pro-active to join a team providing support to our customers and partners?
Can you demonstrate delivery in the areas of key responsibility?
Do you have a passion for adding value to both internal and external relationships?
Role
Investigate and respond to customer queries via telephone and email.
Cashing out existing customers’ cash passports and closing their accounts.
Providing support regarding transaction queries and system errors to our network.
Providing guidance to our network to help the sales process.
Looking after online orders and keeping track of payments made via BPAY. Including activations of cash passport cards, reloading existing accounts and the receipt of online payments made by customers.
Working in a busy team based environment.
Administrative tasks and filing of paperwork.
All About You
This role will suit an experienced Customer Operation Representative with strong administrative and organisational skills.You will have strong customer service skills and be confident taking inbound queries both by telephone and through emails.
You will be conscious of handling highly confidential information, be able to work to a timeline and be up to date with record keeping.
written and verbal communication and attention to detail skills are a must.
Intermediate Microsoft Office skills, especially excel.
Good analytical skills
Demonstrate the ability to multi-task.
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uhm
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